Privacy Policy

1. Information We Collect

A. Information you provide directly

• Name
• Email address
• Account login information
• Service-related information
• Claim-related information
• Condition, symptom, and treatment information
• Personal statements and questionnaire responses
• Uploaded documents or records
• Messages you send to us

B. Information collected automatically

• IP address
• Browser type
• Device information
• Basic usage and interaction data
• Cookies or similar technologies, if used

C. Information from third-party services

If you sign in using Google or another provider, we may receive limited account information such as your name, email address, and account identifier from that provider.

2. How We Use Information

We use information to:

• provide and operate the application
• create and manage user accounts
• save progress and claim-preparation data
• generate claim summaries, statements, and packet exports
• improve product functionality and usability
• respond to support requests
• protect the security and integrity of the application
• comply with legal obligations

3. Sensitive Information

Users may choose to enter sensitive personal, service-related, and health-related information into the application. We use this information only to provide the application's features, including claim organization, document generation, summaries, and related workflows.

Please do not submit information you do not want stored or processed through the application.

4. No Sale of Personal Information

We do not sell your personal information, claim information, or uploaded records.

We may use aggregated, anonymized, or de-identified information to improve the product, analyze usage trends, and develop new features, provided that such information does not identify you personally.

5. How We Share Information

We do not share your personal information except as described in this Privacy Policy. We may share information:

• with service providers that help us operate the application, such as hosting, authentication, storage, analytics, or database providers
• when required by law, legal process, or government request
• to protect rights, safety, security, or prevent fraud
• in connection with a business transfer such as a merger, acquisition, or asset sale

6. Third-Party Service Providers

We may rely on third-party providers for:

• authentication
• hosting
• database and storage
• analytics
• email and communications

These providers may process information on our behalf in order to help us operate the application.

7. Data Security

We take reasonable steps to protect the information submitted through the application. These may include account authentication controls, encrypted connections, access restrictions, and secure infrastructure providers.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to:

• operate the application
• provide requested features
• maintain user accounts
• comply with legal obligations
• resolve disputes
• enforce our agreements

Some data may remain in backups, logs, or archived systems for a limited period after deletion requests.

9. Your Choices and Rights

You may request to:

• access your account information
• correct inaccurate information
• request deletion of your account or data
• ask questions about how your data is handled

To request deletion or privacy assistance, contact us at info@vaclaimpilot.com. We will process requests in accordance with applicable law and our internal data-handling practices.

10. Cookies and Analytics

If we use cookies, analytics, or similar technologies, we use them to help operate the application, understand usage, and improve user experience. You may be able to control cookies through your browser settings.

11. Children's Privacy

The application is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.

12. Not Affiliated With the Department of Veterans Affairs

VA Claim Pilot is not affiliated with, endorsed by, or operated by the U.S. Department of Veterans Affairs or any government agency. The application is an informational, organizational, and preparation tool only.

13. HIPAA and Health Information

VA Claim Pilot may process sensitive health-related information that users choose to provide.

At this time, VA Claim Pilot is not presented as a HIPAA-covered healthcare service, and this Privacy Policy should not be read as a claim of HIPAA certification or formal HIPAA compliance unless expressly stated elsewhere. We nevertheless aim to handle sensitive information responsibly and apply privacy- and security-conscious practices appropriate for the product.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date, post notice on the website, or provide other appropriate notice. Your continued use of the application after updates take effect means you accept the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

VA CLAIM PILOT LLC
info@vaclaimpilot.com
https://www.vaclaimpilot.com